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1. Introduction
We value your privacy. This Privacy Policy explains how Ensemblify collects, uses, discloses, and safeguards your personal information when you use our local service marketplace platform.
2. Information We Collect
Information You Provide
When you create an account, post a job, or become a helper, you may provide personal data such as your name, email, phone number, location, payment information, and service descriptions.
Profile Information
For helpers, we collect professional information including service categories, hourly rates, availability, and work history to help customers find suitable assistance.
3. How We Use Your Information
Service Provision
To connect customers with local helpers, facilitate job applications, process payments, and enable communication between users.
Improvement
To analyze usage patterns, improve our matching algorithms, and enhance our platform functionality.
Safety & Trust
To verify user identities, prevent fraud, and maintain a safe community marketplace.
Marketing
To send relevant service recommendations, community updates, and promotional materials, where legally permissible and with your consent when required.
Legal & Security
To comply with applicable laws, respond to legal requests, and protect against illegal or fraudulent activity.
4. Sharing Your Information
With Customers/Helpers
Relevant contact details and job information may be shared between customers and helpers to facilitate service arrangements.
Public Profiles
Helper profiles including service categories, ratings, and reviews are publicly visible to help customers make informed decisions.
Third-Party Service Providers
We may share data with service providers including Stripe for payment processing, hosting services, and communication tools who help us deliver the platform.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to protect our rights or comply with a legal obligation.
5. Data Security
We take reasonable measures to protect your personal information using industry-standard security practices.
6. Your Choices
Access & Update
You can access and update your account information and helper profile by logging into your account.
Profile Visibility
Helpers can control their availability status and which services they offer.
Communication Preferences
You can control notification settings and opt out of marketing emails by following the unsubscribe link or contacting us directly.
Account Deletion
You may request deletion of your account and associated data by contacting us.
7. Location Information
Our service operates in specific communities. Location information is used to connect you with nearby helpers and ensure service availability in your area. We do not share precise location data beyond what is necessary for service provision.
8. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. All users must be 14 or older to provide services as helpers.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our platform. Your continued use of the Services constitutes acceptance of the updated policy.
10. Contact
For questions or concerns regarding this Privacy Policy, please contact us at:
Community Services Division
California, United States
Last updated: June 2025