Privacy Policy - Ensemblify

1. Introduction

We value your privacy. This Privacy Policy explains how Ensemblify collects, uses, discloses, and safeguards your personal information when you use our local service marketplace platform.

2. Information We Collect

Information You Provide: When you create an account, post a job, or become a helper, you may provide personal data such as your name, email, phone number, location, payment information, and service descriptions.

Automatic Data Collection: We may automatically collect information about your device, browsing actions, and usage patterns, including IP address, browser type, referring URLs, and pages visited.

Profile Information: For helpers, we collect professional information including service categories, hourly rates, availability, and work history to help customers find suitable assistance.

3. How We Use Your Information

Service Provision: To connect customers with local helpers, facilitate job applications, process payments, and enable communication between users.

Improvement: To analyze usage patterns, improve our matching algorithms, and enhance our platform functionality.

Safety & Trust: To verify user identities, prevent fraud, and maintain a safe community marketplace.

Marketing: To send relevant service recommendations, community updates, and promotional materials, where legally permissible and with your consent when required.

Legal & Security: To comply with applicable laws, respond to legal requests, and protect against illegal or fraudulent activity.

4. Sharing Your Information

With Customers/Helpers: Relevant contact details and job information may be shared between customers and helpers to facilitate service arrangements.

Public Profiles: Helper profiles including service categories, ratings, and reviews are publicly visible to help customers make informed decisions.

Third-Party Service Providers: We may share data with service providers (e.g., payment processors, hosting services, communication tools) who help us deliver the platform.

Legal Requirements: We may disclose information if required by law or if we believe disclosure is necessary to protect our rights or comply with a legal obligation.

5. Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no internet-based service is completely secure, and we cannot guarantee absolute security of your data.

6. Your Choices

Access & Update: You can access and update your account information and helper profile by logging into your account.

Profile Visibility: Helpers can control their availability status and which services they offer.

Communication Preferences: You can control notification settings and opt out of marketing emails by following the unsubscribe link or contacting us directly.

Account Deletion: You may request deletion of your account and associated data by contacting us.

7. Location Information

Our service operates in specific communities. Location information is used to connect you with nearby helpers and ensure service availability in your area. We do not share precise location data beyond what is necessary for service provision.

8. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. All users must be 18 or older to provide services as helpers.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our platform. Your continued use of the Services constitutes acceptance of the updated policy.

10. Contact

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@ensemblify.com

Address: Ensemblify, LLC
Community Services Division
California, United States